We wanted to refinance a jumbo loan and I had left my job to start my own business the year before which made our income situation very complex. Mel carefully walked us through the process, even helping me contact some agencies I needed to get documents from for the loan to close. She went out of her way on numerous occasions to ensure we closed on time in order to preserve our rate. I would definitely recommend others to check her out as she is not only good at her job, but a pleasure to work with!